Privacy Policy

Effective November 8, 2025

Connection Crate (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website, make a purchase, or subscribe to our boxes.

1. Information We Collect - We collect information in the following ways:

Information You Provide:

When you make a purchase, we collect your name, email address, billing and shipping address, and payment details.
When you subscribe to our email list or fill out a contact form, we collect your name and email address.
If you create an account, we collect your login credentials and preferences.

Automatically Collected Information:

We may collect data such as your IP address, browser type, and pages visited through cookies or similar technologies to help us improve your experience.

2. How We Use Your Information - We use your information to:

Process orders, payments, and subscriptions
Ship your Connection Crate boxes
Communicate with you about your order or subscription
Send updates, promotions, or newsletters (only if you’ve opted in)
Improve our website, products, and customer experience

We do not sell or rent your personal information to third parties.

3. How We Protect Your Information

We take reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Sensitive payment information is processed securely through our trusted payment processors and is never stored on our servers.

4. Cookies

Our website may use cookies to enhance your browsing experience and analyze site traffic. You can disable cookies through your browser settings if you prefer, though some parts of the site may not function properly.

5. Sharing Your Information - We may share your data with:

Service providers who help us operate our business (such as shipping and payment processing companies)
Legal authorities if required by law or to protect our rights and customers’ safety

These third parties are required to keep your information confidential and use it only for the services they provide to us.

6. Your Choices - You can:

Update your account information anytime
Unsubscribe from marketing emails by clicking “unsubscribe” at the bottom of any email
Request that we delete your personal information (subject to legal or transactional requirements)

7. Children’s Privacy

We value the privacy of children. Our website is intended for parents and guardians, not children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted here with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us.